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McKay Warranty

McKay continues to pride itself on producing great quality audio accessories for the two way radio user. Our past experience has given us the confidence to offer a 24 month warranty period for all of the products in our range.

It is imperative that a faulty product be returned to McKay for inspection of the fault. This enables our Engineering and Technical team to redesign and/or identify any faults that may be apparent with raw materials.

McKay Associates Pty. Ltd. makes the following warranty to purchasers of McKay’s products who buy direct from McKay and from McKay’s authorized distributors. McKay warrants that for a period of 24 months from the date of purchase, its products will meet the nominal performance criteria stated in McKay’s printed publications and proposals and will be free from defects in material and workmanship. If a warranty claim is properly submitted, McKay will inspect the McKay product at McKay’s facility and will repair or replace, at McKay’s sole option, if the product is defective. This warranty is voided if any repair or replacement is made or attempted on any McKay product by anyone other than authorized McKay personnel at McKay’s facility without prior written consent, if the product has been altered by the customer, or if there has been any misuse or misapplication of the McKay product, McKay’s only liability under its warranty is stated above.

McKay makes no warranty (1) to anyone who purchases or acquires any McKay product from any source other than McKay or its authorized distributors, (2) to anyone who purchases, acquires or uses any other manufacturer’s product in which any McKay product is a component, (3) or any other manufacturer’s products as a component in any McKay product. McKay shall not be liable for any incidental or consequential damage caused by the nonconformance of any McKay product with this warranty.


Return Procedure
To return product to McKay Associates Pty. Ltd., please follow the steps below:
a. Ship the product, with your original sales receipt, marked “Service Department”, to one of our Authorized service centers; or place at purchase.
b. Warranty repairs or replacements will be returned via ground freight at McKay’s expense.

Dealer Pre-Testing of Equipment
We strongly recommend that all Dealers test customer product before returning to McKay. If McKay Quality Technicians are unable to duplicate or determine the stated failure mode, the product will be returned to the dealer.

Warranty vs. Non-Warranty
If the failure mode is determined to be a warranty issue (due to materials, workmanship or failure to meet printed specifications), the product will be replaced at no charge. If the failure mode is determined to be a non-warranty issue, the parts will be returned to the customer along with a Failure Analysis Report. At McKay Associates’ discretion, minor rework may be performed after contact is made with the customer to ensure an understanding of how the failure occurred.

Repair Service
McKay Associates provides repair services for selected products. Contact us for further information. Several replacement part options are available which will allow your technician to repair your unit, avoiding the purchase of a new unit.

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